Soft10

Select channels where AI will respond

Instructions that define AI behavior

Define how the AI should behave and respond to customers

Company information for AI responses

This information will be used by AI to answer customer questions

Save stores the text. Train embeds it into the AI's knowledge base.

Configure when to transfer to human agent

Enable Operator Transfer Allow customers to request human agent

Fine-tune AI behavior

Max Context Messages Number of previous messages to include in context

Temperature

0.7

Lower = more focused, Higher = more creative

Response Delay (seconds)

5

AI will wait this many seconds before replying. Messages received during this window are merged into a single reply (range: 5-10).

Enable AI to search products, collect data, and perform actions

Connect your product/service search endpoint

AI collects customer data and sends to your API

AI sends your business location when customers ask

AI moves customers between pipeline stages based on the conversation

AI Chatbot